Help center

Frequently Asked Questions

How does shipping work?

Orders within the Continental USA (excluding Hawaii, Alaska and US Territories)

• Order totals up to $74.99 - $8.49 flat rate
• Order totals $75-$149.99 - $11.49 flat rate
• Order totals $150 and up - Free Shipping

Hawaii, Alaska, US Territories and APO/FPO addresses

• Order totals up to $74.99 - $12.49 flat rate
• Order totals $75 and up - $17.49 flat rate

Oversized Products

Products categorized as "oversized" like Wide Belts and Discs 16" and over, will have their shipping rate determined by UPS Ground. We'll provide you an accurate rate during checkout! Oversized products ship to the United States and Canada only. If you have questions on the shipping quote you received, please contact us to make sure we are getting you the lowest rate possible. See our full Shipping Policy.

How do your quantity discounts work?

Get more for less! Combine different grit options to unlock our special quantity discounts on hundreds of our most popular products. Look for the mix & match badge on eligible items!

For custom made-to-order products (Wide Belts, non-standard belt sizes), we offer quantity discounts based on grit.

Can I use a coupon code with quantity discounts?

No, coupon codes are not applicable with any carts which contain products that are eligible for quantity discounts.

What does “Made to order product” mean?

We manufacture most products at our Belding, MI based facility. Some belts/discs/rolls are not kept in inventory but are available as a made-to-order sku. Please allow the # of business days shown on the product page to process and ship your entire order. We do not split shipments at this time. If you need us to split your shipment, please contact us at support@redlabelabrasives.com or call 844-824-1956

Do you ship to Canada?

Yes, Canadian customers may order online. Additional shipping charges will be applied during check out.

Can you assist in choosing the right product?

Absolutely! Please call 844-824-1956 Mon-Fri 8:30AM-4PM EST for assistance.

I need my order right away. Can you express ship an order?

If you need products right away, please give us a call at (844) 824-1956 and we will do our best to accommodate you. Additional charges may apply.

Has my order shipped?

After each order is shipped, a confirmation email containing the shipment tracking number is sent to the email address supplied during checkout. If you have a registered account, login and click "Orders" to view your order history and status.

How do I track my order?

Tracking numbers are included in an email sent to the customer after each order is shipped. Use the provided tracking information to confirm directly with the shipper.

I have an issue with my order. Who do I contact?

If you have an issue with your order, please contact us at support@redlabelabrasives.com, call us at 844-824-1956, or connect with us here.

How do I change quantities or cancel an item in my order?

Contact us at (844) 824-1956 to change or cancel items on your order. Alternatively, you may log into your account and click "Orders" to view your order history and status. Click on any pending order to change quantities or cancel. Please remember, orders in processing or that have already been shipped cannot be canceled.

Do you accept returns?

We accept returns on all unused products within 90 days of receipt of order. You can find instructions on how to return your order here.

How does the 100% guarantee work?

Please contact us if you are not 100% satisfied with your order. We will work with you to make things right!

Please Note: We warrant that all of our products sold to our customers shall be free from defects in workmanship and materials. When operated according to our directions within specified stress limits, our products will perform the work for which they are designed. Products that prove defective under the stated limits will be replaced without charge. Red Label Abrasives will not be liable for compensatory damages beyond this warranty.

My order never arrived.

Log in to your account to check the status of your order. If all items have been marked “shipped” please contact customer service with your order number. If you were provided a tracking number, confirm directly with the shipper.

I received the wrong product.

Please double check the invoice included with your package. If the product does not match an item listed on the invoice, please contact us to make it right!

Text Messaging FAQ

Can I text Red Label Abrasives?

Yes. Text our customer service team at (616) 317-2552, Monday-Friday 8:30AM-4PM EST, with questions about products, quotes, orders, shipping or returns. Our staff reply to you one-to-one. We do not send marketing or promotional text messages.

Is there a charge for texting?

We don't charge for text messages, but message and data rates from your mobile carrier may apply. Message frequency varies with your conversation.

How do I stop receiving texts?

Reply STOP to any message. You'll receive one final message confirming you're unsubscribed. Reply START to opt back in.

How do I get help?

Reply HELP, email support@redlabelabrasives.com, or call 844-824-1956 (Monday-Friday 8:30AM-4PM EST).

How is my phone number used?

Only to reply to you about your questions, quotes and orders. SMS consent is not shared with third parties. See our Privacy Policy and Terms of Service.